CRM solutions

Customers are a company's greatest asset. Consequently, it's crucial to organize, store and manage customers' data efficiently. It becomes even more important when companies start to grow. Businesses must understand their customers' needs to maximise the return on investment of their marketing and communications activities.

Customer Relationship Management (CRM) solutions collect, store, organize and analyze customer data. They are easy to use and automate processes to give your sales, marketing and support departments the intelligence they need to improve your customers' experiences. CRM solutions can integrate with programs such as Microsoft Outlook for email and other Microsoft Office applications. As a result, you'll find it easy to access customer data through the most appropriate source.

Key Features

CRM solutions that Rise partners build in DataCenter on Demand can include the following features:

Software Integration

Integrate with Outlook, mail merge with Office Word and custom views based on user role, providing the right information to the right users, when they need it.

Automated processes

Complete tasks faster, conduct user-based activity reporting and gain a single customer view with built-in processes.

Reporting

Benefit from built-in reports, a powerful reporting wizard, easy-to-export data, dynamic linking to Excel and live dashboards.

Settings

Define settings to suit your business. For example, secure anywhere access, role-based user access and security, such as single sign-on and password configurations.

Benefits to your business

CRM solutions that Rise partners build in DataCenter on Demand can have the following business benefits:

Improves productivity

You'll improve productivity by automating administrative processes, which will leave employees free to focus on more strategic tasks. You'll also have a central repository of customer and contact information.

Enhances business information

You'll get better insight into your customers and your business, which will help employees make better decisions faster.

Grows with your business

Your communications will support your business growth because you can easily add new users to the network.

Reduces infrastructure costs

You'll reduce upfront capital expenditure because you won't need to invest in servers to run your CRM solution. You'll just pay a predictable service charge.

Protects your business-critical information

You can be confident that your data is safe because it's hosted in your choice of US or UK data centers.